About Us, Info, Terms & Conditions
About Us, Info, Terms & Conditions
About Us, Company Information, Policies, Terms & Conditions of Use
Own a piece of history...Give a piece of history™
Established in 1997, the Museum Store Company - TheArtifact™ is dedicated to bringing our customers the most select and exquisite collection of art, artifact, and museum reproductions, as well as historical and classical jewelry. We pride ourselves on our customer service. If there is anything we can do for you, please call us at 1-303-733-6666. (International: US 1-303-578-8566).
COMPANY HISTORY: The Museum Store Company (and TheArtifact) was founded in 1997, and is operated by Arden (Arden Technologies, Inc., est. 1994). Since that time we have become one of the largest collections of museum and art reproductions anywhere. Since 1997, we've sold thousands of reproductions to individuals, institutions, and companies worldwide. As a result we have received some nice inclusions, awards, and very kind words from our customers:
- In Spring of 1999, we were featured on ABC.COM in 1999 as a part of the production of Cleopatra starring Timothy Dalton (aka. James Bond).
- In Fall of 1999, Goto.com (now Overture) showcased TheArtifact as a select and unique destination for their Shopping Safari promotion.
- In the April 2000, we were featured in the cover article of Germany's Geo Magazine
- In the January 2000 issue of Presence Magazine we were recognized in their "Best of the Web 2000" article.
- In 2002, we supplied the Students Exhibition for Studium Biblicum in Hong Kong. In 2003 we continue to provide our reproductions to schools across the United States from Pennsylvania, Wisconsin, Texas, New York, Nevada to California. Schools please call for special academic programs.
- In January of 1999 and September of 2002, we sold items to the Boston of Museum of Science for use in exhibits and as teaching tools.
- In the Fall of 2002, we provided a number of items to Universal Studios Japan for their Mummy II exhibit!
- And we've been recognized by number customers since our inception. Please click here to view a few of our Customer & Press Comments!
The site's Curator as well as Arden's President is Jon Fetzer. Jon can always be reached at [email protected]. or directly via phone at (303) 578-8566. Arden (Arden Technologies, Inc.) is a Colorado Corporation founded in 1994. For more information on Arden please visit click here.
PHONE ORDERS: Please call (303) 733-6666 for telephone orders. If you receive our voicemail, please leave order information, or a phone number for a callback. Please have item numbers, item descriptions, shipping information, and credit card information ready when placing phone orders.
GENERAL INQUIRIES: Please call (303) 733-6666, or email us at [email protected]
SHIPPING, HANDLING & DELIVERY: Standard Ground Shipping and Handling is flat rate FREE for your order and typically takes 3-9 business days, with smaller items such as jewelry on the faster standard delivery (Domestic Shipping, Small Items All States, Large Items Lower 48 States Only). Express Delivery and Expedited Handling (Normally UPS or FEDEX 2nd or 3rd Day Air/Premium Expedited) is $19.95 per item (Domestic Shipping, Small Items All States, Large Items Lower 48 States Only). If an item is not able to ship to AK or HI for Standard shipping our shipping department will promptly contact you after ordering. Please note certain items and special orders which are exceptionally heavy may have additional shipping charges and/or might not be able to be shipped via Express. Please note Express Order placed before 12pm, MST are processed on that day. Orders received after 12pm will be processed on the next day, with delivery occurring 2 to 3 business days from that day (weekends and holidays are not included). Additionally, Standard shipping is not a guaranteed service. Estimated times are simply estimates and the shipping companies may take additional time. Express orders are shipped under a guaranteed 2-3 day timeframe (if placed within our express guidelines), but all the shipping companies do (sometimes during the holidays) but many times due to weather or other area interruptions, will “suspend temporarily” their “Money-Back Guarantee for on-time delivery” (*from FedEx website, but similar for UPS) for their Express Services. As such the shipping companies will not refund us due to the “Service Interruptions” and as such we will not be able to refund you. Lost or Damaged Items: For damaged items, please contact us within 24 hours of receipt. Per courier policy, both lost and damaged items must be reported promptly by us to the courier for damage claim and/or review, which we may require additional documentation from customer. For lost items, delivery issues, errors or omissions, please contact via email within 14 days after the expected delivery time (first by using any forwarded tracking information from your account or by the estimated delivery times upon the initial order), for items which should have been delivered by did not arrive. Most items do ship with tracking information, but for certain orders / items tracking information will not be available or provided. We will then research the missing item, and provide a solution, either reshipment or refund. We may need additional documentation from the customer certifying non-receipt to process a claim. For lost or missing items any and all reshipment(s) or refunds must be processed within three months from the expected delivery date of the original order. As such, we reserve the right to deny claims of damage and/or loss and/or missing items if not promptly notified within the timeframes mentioned above. Once we receive a notice, we will open a claim up with the shipping company. Shipping Couriers reserve the right to process and review the claim which can take up to a few weeks. Please note the selection of handling, courier and shipment method(s) are of our selection, in a manner which we feel best meets the required delivery commitment for the order. Additionally, orders with multiple items, and expedited orders, might ship from different warehouses and arrive a few days apart.
INTERNATIONAL ORDERS AND CONSOLIDATED SHIPMENTS: We process and ship internationally all the time, but please be aware that international orders typically are subject to additional shipping charges. Please note, if additional shipping is required, we will not ship an order until receiving a customer's approval of the revised shipping charges. As customs and duties are assessed at the destination country and entirely out of our control, the custom or duties assessed previous to delivery is the responsibility of the recipient. International shipments, along with large domestics consolidated shipments, may take additional time as they typically need to be consolidated or transferred to our main warehouse for international shipment or domestic freight shipment. As such for both international and domestic consolidated shipments, any cancellation, return, or refund will be less any consolidation fees incurred in addition to the shipping charges, any item and items in a consolidated shipment are subject to a 25% restocking fee. Non-refundable consolidation fees, include transfer shipping and fees, repackaging fees, pallet charges, stuffing fees, lift-gate fees, storage fees, and prepaid commercial tariffs.Abandoned and unclaimed freight items, in addition to being non-refundable may be charged additional fees including disposal fees. Other Consolidated and Truck Freight shipments are inspected prior to shipment and are insured for damage during transit, to be received in the condition as shipped. For these shipments, Customer is required to directly arrange and schedule a timely delivery with the freight company, normally within a few days of being contacted by freight company. Customer is to notify both shipping company and ourselves at the time of receipt of any damage of any truck freight delivered item, before signing and releasing the shipment from the shipping company driver. Customer will assist in documenting such damage for claim to shipping company for truck freight shipment.
RETURNS: We have a 14 day return policy for a full item refund and credit (excluding original shipping and handling charges which are not refundable). All returns require an RMA (Return Merchandise Authorization) number issued by us to the original purchaser which is to be placed on the outside of the package. Please email us (by replying to your original order confirmation or shipping confirmation) or call us to receive an RMA number within 14 days upon receipt of the item to be returned. We will then issue an RMA, and instructions on how and where to return the item(s). Returns are requested to be made in the items original packaging with sufficient padding (as it was originally shipped) via trackable and insured means, and upon receipt we will promptly issue a credit, per your original payment, for the returned item(s). Please note original shipping charges are not refundable. Additionally, certain items and regular format special order items are subject to a 25% restocking fee, along with any cancellation of a special order item, which has been submitted for production. Please note custom production items, customized items, large special order items and/or large commercial orders are not cancelable after submission for production / processing and are not returnable. Any return received without an RMA may be refused or charged an additional restocking fee, and for any item received that is not complete or in original condition, we reserve the right to increase the restocking fee. Please note that an RMA number does not guarantee final disposition. All returns are subject to inspection. Returns ARE NOT allowed for personalized items, items purchased at wholesale and/or purchased for commercial resale, as well as items, which have been purchased for use in Set Dressing, Performance, Theater, Photography, Film, Trade Show or TV Projects -- it is an abuse of our Return policy to accommodate free short-term use. Refunds can only be issued back to the original purchaser and will typically be made in the same method as the original method of payment (e.g. payment by check, refund by check, payment by credit card, refund by credit card, payment by PayPal, refund by PayPal, etc.) In circumstances where in kind refund is unavailable, internal credit will be issued. Please wait 10 days from date we received the package for us to process your return.
ORDER CONFIRMATION: Online orders will receive an email confirmation within 24 hours. Orders placed before 1pm MST are processed that day, orders placed after 1pm might be processed on the following day. Items typically ship the day of or the day following the initial order. Items shipped via standard shipping are typically delivered within 3 to 9 business days. Phone orders left on our voicemail will be returned within 24 hours. Please note, certain items are special orders or made to order items that will be shipped when completed -- this is located in the product description. If we are out of stock on a particular item and the item is typically only a few days away from production, we will continue to process your order. However, if a long delay is anticipated, we attempt to contact the customer to let them know prior to processing the order and / or contact the customer to provided suggested substitutions.
ENVIRONMENTAL POLICY: PACKAGING MATERIAL RECYCLE & REUSE POLICY: We are conscious of the need to preserve resources, minimize waste and reduce the impact on the environment. Since our inception, was have had a strong policy to recycle and reuse many items, including packaging materials, whenever we can.
COLORADO RESIDENTS ONLY: If the destination of your package(s) is within the City and County of Denver, a 7.2% sales tax will be added to your order. If the destination of your package is outside the City of Denver, but within the immediate region served by RTD transportation, a 3.7% sales tax will be added to your order. If the destination of your package is outside of the Denver area, but within the state of Colorado, a 2.9% sales tax will be added to your order. If the destination of your package is outside the state of Colorado, no sales tax will be charged.
YOUR ACCOUNT & SITE USE: MuseumStoreCompany.com and TheArtifact.com are operated by Arden Technologies, Inc. ("Arden"). Arden provides website features to you subject to the following conditions listed on this page. If you visit or shop at MuseumStoreCompany.com or TheArifact.com, you accept these conditions. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use this Arden site(s) only with involvement of a parent or guardian. Arden reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
TRADEMARKS & INTELLECTUAL PROPERTY: TheArtifact(tm), TheArtifacts(tm), theartifact.com(tm), theartifacts.com(tm), MuseumStoreCompany.com(tm), MuseumCompany.com(tm), Museum Store Company(tm), Museum Company®, Museum Co(tm), Own a piece of history...Give a piece of history(tm), Museums Incorporated(tm), Museums Inc(tm), and other referenced trademarks are trademarks licensed to Arden Technologies, Inc. As we have many suppliers and manufactures who directly supply products to our customers via direct fulfillment, marketplace, advertisement or other programs, other trademarks not licensed to Arden, that may appear on this site / products, are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Arden. Arden respects the intellectual property of others. If you believe that any of our content, statements, products, descriptions constitute an intellectual property violation (or any other type of violation for that manner), please provide the following so we may promptly review and act on the situation:
• A physical signature of the person authorized to act on behalf of the owner of the interest;
• A description of the work that you claim has been infringed upon;
• A description of where the material that you claim is infringing is located on the site, including any item or page description if applicable;
• Your address, telephone number, and e-mail address;
• A statement by you that you have a good-faith belief that the disputed use is not authorized by the owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the owner or authorized to act on the right owner's behalf.
Please send the following to:
Arden Technologies, Inc.
5350 Leetsdale Dr., Ste 120
Denver, CO 80246
phone: (303) 578-8566
OTHER BUSINESSES AND LINKS: Parties other than Arden may directly sell product lines on this site. Additionally, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Arden does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. As many of our products are manufactured and/or supplied by third parties, you should carefully review their product information, privacy statements and other conditions of use.
CUSTOM PRODUCTION AND THIRD PARTIES: In certain cases, for custom production and custom needs, we will act as a broker and/or facilitator between our customers who seek a custom product and a manufacturer/third party to produce their custom product or provide a solution for their needs. Since these manufacturers/third parties are independent parties, and regardless if billed directly by the manufacturer/third party or by us, we cannot assume any responsibility or liability for the actions, product(s), and/or work product of these and any other third parties.
With respect to these third parties, you agree to direct any and all disputes arising out of or relating to the product, or production or related materials to the product, directly to the third party, and you agree to release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. Additionally, customer agrees to indemnify and hold us harmless, including for any damages, costs, fees, expending in its defense or settlement, in the event that any legal or equitable claim arises out of the custom order with a manufacturer/third party facilitated through us.
Custom Production Clients Represent and Warrant that they are fully authorized to produce all designs and materials (including but not limited to samples, products, photos, drawings, mock-ups) submitted to us for Custom Production, and that provided designs and materials and the to be created Custom Production Product(s) are not and will not be in violation of any copyright or any other intellectual property rights.
In no event shall Arden be liable hereby for any direct, indirect, punitive, consequential or special damages, including but not limited to business interruption, lost business or profits, or loss of data, even if Arden is advised of their possible existence. Custom Production Client agrees to defend, indemnify and hold Arden (and our officers, directors, agents, subsidiaries, partners, affiliates and employees) harmless, including for any damages, costs, fees expended in its defense or settlement, in the event that any legal or equitable claims arise out of the custom production project or client’s utilization of Arden's work.
PRODUCTS, REFERENCES, COLLECTION NAMES, ORIGINS, DATES & PRODUCT DESCRIPTIONS: Please Note: All references to museums, institutions, cultures (including ancient and contemporary), groups, individuals and other historical collections are provided for informational and educational purposes only, and are not intended to indicate that any relationship exists between us and the mentioned museums, institutions, cultures, groups, individuals other historical collections; nor that any relationship exists between the replica piece itself and that museum, institution, culture, group, individual or historical collection. We make no claim to origin whatsoever. For example items in our “Egyptian Collection” are (most likely) not made in Egypt or by Egyptians. NONE of our items are (or ever have been) “Indian Products”, and are not designed, produced or assembled by an Indian, Native American or Indian Tribe. All references to historic dates with regards to our products are for educational and informational purposes and refer to the date of the original item on which the replica is based. We make no claims of accuracy, both for the description of the original item or the respective replica. Not responsible for errors or omissions with regards to item description, categorization, packaging, enclosures or materials. Additionally, many of our products are shipped directly from our manufacturer/supplier and/or prepackaged by the manufacturer/supplier including among other things their own descriptions, categorizations, packaging, enclosures and other materials. Not responsible manufacturer/supplier errors or omissions, or any erroneous (or missing) manufacturer/supplier descriptions, categorizations, packaging, enclosures and other materials. We attempt to be as accurate as possible. However, Arden does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Arden itself is not as described, your sole remedy is to return it in unused condition, within the designated return window per the Returns process described herein. Furthermore, many third parties, both with and without our permission, advertise and reference our site, our products and our other offerings. Arden does not assume any responsibility or liability for any of their statements, including inaccurate, incomplete, false or erroneous descriptions, categorizations, statement, actions, mis-promotions, content or any other error or omission of any of these third parties.
NOT INDIAN PRODUCED: No products in this catalog/website are made by Native Americans, an individual Indian or Indian tribe.
PRODUCT USE: Our Products are for DECORATIVE USE ONLY. Any mentioned reference to a particular use in the description or materials of our products is for historic background, educational and informational purposes only and refer to the historic origin, historic use, traditional use of the original item or item type on which the replica is based. Our replica items are not to be used in any functional manner or capacity and are decorative only.
WARNING: Toys, games, and other items may contain small parts which pose a CHOKING HAZZARD and/or may be SHARP and are not for children under 3. ADULT SUPERVISION IS REQUIRED FOR ALL OUR ITEMS. Many products' packaging and materials contain additional information, instructions, safety warnings and/or age recommendations than what is shown on our website. It the customer’s responsibility to review, follow and comply with any and all additional instructions and/or product warnings on the product packaging and included materials and that you do not rely solely on the information presented and that you always read labels, warnings, and directions before using a product.
PRICING: Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Please note that this policy applies only to products sold and shipped by Arden. Applicable partner codes can only be applied at the time of order. Your purchases from third-party sellers (other business referenced in this policy) on the site may be charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item.
DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITY: Our Disclaimers of Warranties and Limitations of Liabilities are similar to those of other online retailers such as Amazon.com's, whose policies we use as a model:
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE AND ASSOCIATED PRODUCT MATERIALS) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY ARDEN (ARDEN TECHNOLOGIES, INC.) ON AN "AS IS" AND "AS AVAILABLE" BASIS. ARDEN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE AND ASSOCIATED PRODUCT MATERIALS) OR SERVICES (INCLUDING THOSE PROVIDED BY THIRD-PARTY PARTNERS) INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ARDEN DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ARDEN DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE AND ASSOCIATED PRODUCT MATERIALS) OR SERVICES (INCLUDING THOSE PROVIDED BY THIRD-PARTY PARTNERS) INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS (OR THEIR PARTNER'S SERVERS); OR E-MAIL SENT FROM ARDEN ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ARDEN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE AND ASSOCIATED PRODUCT MATERIALS) OR SERVICES (INCLUDING THOSE PROVIDED BY THIRD-PARTY PARTNERS) INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, STATUTORY AND CONSEQUENTIAL DAMAGES.
APPLICABLE LAW: By visiting this Arden site, you agree that the laws of the state of Colorado (U.S.A) without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Arden.
DISPUTES: Any dispute relating in any way to your visit to Arden or to products or services sold or distributed by Arden shall be adjudicated in any state or federal court in Denver County, Colorado, U.S.A. and you consent to exclusive jurisdiction and venue in such courts.
SITE POLICIES, MODIFICATION, AND SEVERABILITY: Please review our other policies, listed on this site. These policies also govern your visit to this Arden site. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.